Last updated: 22.03.2024

Introduction

At Chicsglow, we are deeply committed to delivering an exceptional shopping experience, complemented by our range of premium beauty care products designed for every individual. We understand that your satisfaction does not end with finding the perfect beauty product; it extends to the overall service experience, including hassle-free delivery, flexibility of cancellations, and a fair refund process.

This policy is crafted to assure you of our dedication to transparency and customer satisfaction. It outlines your rights and our obligations concerning cancellations, returns, and refunds, ensuring you have all the information needed to make confident purchases. Moreover, it details our delivery procedures within the UK, aiming to provide you with a clear understanding of what to expect when you choose Chicsglow for your beauty needs.

1. Order Cancellation

• Pre-Dispatch: You have the autonomy to cancel your order at any point before it has been dispatched from our warehouse. To do so, please contact our customer service immediately to prevent the order from being shipped.

• Post-Dispatch: In instances where the order has already been dispatched, you will need to follow our returns process as detailed below.

2. Delivery Procedure

• UK Deliveries: Our goal is to ensure that your order reaches you swiftly and securely. Orders placed within the UK are typically delivered within 3 to 5 working days from the date of dispatch. We use reputable courier services and provide tracking information for all orders, allowing you to monitor your package’s journey to your doorstep.

• Delivery Charges: Delivery charges, if applicable, will be indicated during the checkout process. For orders exceeding a certain value, we are pleased to offer complimentary delivery.

• Receiving Your Order: Upon delivery, please inspect the package for any signs of damage or tampering. If you encounter any issues, contact our customer service promptly for assistance.

3. Returns Policy

• Eligibility and Process: Returns must be initiated within 30 days of receipt, with products in their original, unopened condition. To initiate a return, please contact our customer service for a return authorization and detailed instructions.

• Exceptions: Certain items may not be eligible for return due to hygiene and health safety reasons unless they are faulty.

• Handling Faulty or Incorrect Items: If you receive an incorrect or faulty item, we apologize for the inconvenience and urge you to notify us immediately. We will provide instructions for returning the item at no additional cost to you and expedite the process for a refund or exchange.

4. Refunds

• Processing Time: Refunds are processed upon the receipt and inspection of the returned item(s). Please allow up to 5 to 10 days for the refund to be credited back to your original payment method.

• Partial Refunds: Items returned not under our returns criteria may be subject to partial refunds at our discretion.

• Refund of Delivery Charges: While the initial delivery charges are non-refundable, in cases where the return is due to an error on our part, we will also refund reasonable return shipping costs.

5. Non-Refundable Items

• Please note that certain items may not be eligible for a refund, such as:
• Personalized or custom-made products
• Sale items
• Products that have been opened or used

6.  Exceptions     

In the case of receiving a damaged or incorrect item, please inform us immediately. We will arrange for a replacement or refund and cover any shipping costs incurred.

Contact Us

If you have any questions or concerns about your order, cancellation, or refund, please do not hesitate to contact our customer service team at kyc@ashibah.pro.

Your Satisfaction, Our Priority

We are here to support you every step of the way, from placing your order to ensuring your utmost satisfaction with our products and services. Should you have any questions or require further assistance regarding our Cancellations & Refunds Policy or any aspect of our delivery procedure, do not hesitate to contact our customer service team.